How to Check on Your Illinois Medical Card Status


I have been asked so many times how to check on your Illinois Medical Card. It’s difficult, because the employees of the state are very over-worked, and frankly, understaffed (see Illinois budget crisis).

When someone submits their application, there is no way of tracking it. Magically, you will get your card in the mail or a deficiency letter mailed or emailed to you. It is taking 40-45 days.

There is another way, simply email the Illinois Department of Public Health (IDPH).

Remember, if it has not been 45 days, I would advise NOT to email IDPH.

Here’s how to do it:


Email IDPH at:

Subject line of your email please write: Status Inquiry for (insert first and last name and date of birth).

Body of email to IDPH:

To whom it may concern:

I am inquiring on the status of my application submitted on or around ______.

I can be reached at: (insert email address and phone number).

(Patient name)


Typically IDPH has been very good at responding within 3-5 days. Since IDPH has been requesting at that all inquiries be done in writing- this has been the quickest and most effective way to get a response. If the patient inquires before 45 days, IDPH will tell them to check back after 45 days, or they will respond with one of the reasons listed below.

  • IDPH has not received the application (you will need to either talk to whoever submitted your application or contact us if we helped with your application)**
  • The patient ID cards have been mailed, expect them in 7-14 days, or
  • Your application was deficient because of the reasons listed below…

** If Innovative Express Care helped you with your application, please contact If you were one of those who submitted with us in the last 3 months and have been told by IDPH that your application has not been received (but your MD certification has been received) please email and let us know your name, date of birth, and the way you paid for the application fee.

I hope this helps! Contact us via email (best way) or via phone (below).

Rahul Khare, MD

CEO and Founder

Innovative Express Care

2400 N. Ashland Ave

Chicago, IL 60614

(773) 420-7994


Image Credit: Marco Giumelli

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